Terms and Conditions for Man And Van Tottenhamhale

These Terms and Conditions apply to all services provided by Man And Van Tottenhamhale, including domestic and commercial removals, single-item transport, furniture collection, loading and unloading assistance, and related moving services. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. They are intended to set out a clear understanding between the customer and the service provider regarding bookings, pricing, cancellations, liability, permitted items, and waste handling obligations.

In these terms, the expressions “we”, “us”, “our” and “the company” refer to Man And Van Tottenhamhale. The expressions “you” and “the customer” refer to the person, business, or organisation booking the service. These conditions apply to all quotations, agreements, and completed jobs unless we agree otherwise in writing. Nothing in these terms affects your statutory rights under UK consumer law.

We may revise these terms from time to time to reflect changes in law, operational requirements, or service arrangements. Any updated version will apply to bookings made after the revised version is published or provided to the customer. It is the customer’s responsibility to ensure they have read the latest applicable terms before accepting a quotation or placing a booking.

Booking Process

Bookings for man and van services are normally made by phone, email, or through an online enquiry form where available. A booking is only confirmed when we have accepted the request, provided a quotation or estimated price, and the customer has agreed to the service details. The booking confirmation may include the date, time window, vehicle type, staffing requirements, access notes, and any special handling instructions. We recommend that customers check all information carefully before confirming.

When requesting a quote for a Man And Van Tottenhamhale service, customers should provide accurate and complete details about the items to be moved, collection and delivery addresses, access conditions, parking restrictions, floor levels, lift availability, and any items requiring disassembly, wrapping, or specialist handling. Quotes are based on the information supplied at the time of enquiry. If the job changes on arrival or if the information provided is incomplete or incorrect, the price may need to be adjusted to reflect the actual work required.

We reserve the right to refuse or cancel a booking if the service requested is unsafe, unlawful, outside our operational scope, or materially different from the details originally supplied. The customer must ensure someone authorised is present at both the collection and delivery locations, unless otherwise agreed. If access is delayed because no one is present, keys are unavailable, parking is not arranged, or the premises cannot be reached safely, additional waiting charges may apply.

Pricing and Payments

Prices may be offered as a fixed rate, an hourly rate, or an estimated charge, depending on the nature of the work. Unless a quotation expressly states otherwise, prices are based on standard working hours, normal access, and the item list provided before the booking. Additional charges may apply for congestion caused by restricted access, extra waiting time, parking fees, congestion charges where applicable, long carries, heavy items, difficult stair access, additional labour, packaging materials, or changes to the agreed job scope.

All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT, depending on our business status and the format of the quotation. If VAT applies, this will be made clear where required. Any estimate is not a guaranteed final price unless expressly stated as fixed. The final amount payable may change if the moving job differs from the original description, if extra assistance is requested, or if unforeseen conditions increase the time, labour, or resources required.

Payment terms will be confirmed at the time of booking or on the invoice. In most cases, payment is due on completion of the service, unless we require a deposit, partial advance payment, or full prepayment for larger jobs, same-day work, or specialist transport. We may accept bank transfer, debit card, credit card, or cash, subject to availability. Invoices must be paid by the due date shown. Failure to pay on time may result in recovery action, suspension of future services, and reasonable costs incurred in collecting unpaid sums.

Cancellations, Amendments and Delays

Customers may cancel or amend a booking by notifying us as soon as possible. Cancellation charges may apply depending on the notice given and whether we have already committed time, labour, vehicle allocation, or third-party costs. Unless otherwise agreed, cancellations made with sufficient notice may not incur a charge, while short-notice cancellations or same-day cancellations may be charged in part or in full. If a deposit has been paid, it may be retained to cover administration, reserved capacity, or losses caused by the cancellation.

If the customer wishes to change the date, time, delivery address, item list, or service type, we will try to accommodate the request where possible. However, changes are subject to availability and may affect the price. Delays caused by traffic, weather, road closures, parking enforcement, lift failures, or circumstances outside our control do not automatically entitle the customer to compensation. If we are unable to attend at the agreed time due to operational disruption, we will aim to rearrange the service promptly.

We may cancel or postpone a service if circumstances make performance impractical, unsafe, or unlawful. This includes severe weather, vehicle breakdown, staff illness, acts of third parties, or access problems that cannot reasonably be resolved. Where we cancel for reasons within our control, any prepaid amount for the cancelled portion of the service will normally be refunded or rebooked at the customer’s choice, unless the cancellation arises from the customer’s breach of these terms.

Customer Responsibilities

The customer is responsible for ensuring that items are ready for collection at the agreed time, unless loading preparation has been separately agreed. Items should be properly packed, labelled where necessary, and suitable for transport. The customer must provide safe and lawful access to the premises and make sure that parking arrangements, permits, building rules, and lift access are in place. The customer must also inform us in advance of any fragile, valuable, oversized, awkward, or hazardous items.

The customer must not include prohibited goods in any booking. Prohibited items may include, but are not limited to, explosives, illegal substances, firearms, live animals, perishable waste, regulated medical waste, and any item that is unsafe or unlawful to transport without special authorisation. If prohibited items are discovered, we may refuse to move them, discontinue the service, and charge for time already spent. The customer will remain responsible for any consequences caused by undeclared prohibited or restricted goods.

Where the customer asks us to dismantle, reassemble, wrap, or carry items through tight access, we will do so only where reasonably safe and within the agreed service scope. We are not obliged to attempt any task that may damage property, risk personal injury, or exceed the capabilities of the vehicle, equipment, or personnel assigned to the job.

Liability and Risk

We take reasonable care when handling items during a man and van service. However, our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, concealed defects, poor packing, unsecured contents, or damage resulting from items being unsuitable for transport. The customer should inspect goods before loading and notify us immediately of any obvious concerns. Unless otherwise agreed in writing, the customer retains responsibility for ensuring that items are insured to their full value.

We will not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to traffic incidents, extreme weather, strikes, road closures, civil disturbances, or actions of public authorities. We are also not liable for indirect or consequential losses such as loss of profit, business interruption, missed appointments, or emotional distress, except where such exclusion is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law. If we are found liable for loss or damage to property, our liability will generally be limited to the lower of the repair cost, replacement cost, or the amount recoverable under any applicable insurance policy, subject to the specific facts of the case and any agreed contractual limits.

Waste Regulations and Disposal

Where our service includes removal of unwanted items, waste, or clearance materials, the customer must ensure that all items are described accurately. We operate in accordance with UK waste regulations and expect all waste transfers to be lawful, traceable, and properly classified. Waste must not be mixed with prohibited substances, hazardous materials, or items requiring specialist licensing unless such handling has been expressly agreed in advance and can be lawfully carried out.

If we are collecting waste for disposal or transfer, the customer may be asked to confirm that they are authorised to transfer the waste and that the items are not stolen, contaminated, or otherwise restricted. We may refuse to collect any waste that appears unlawful, unsafe, or outside the scope of our permitted activities. Where required by law, relevant transfer notes, receipts, or documentation may be issued and retained for compliance purposes.

Under UK waste law, the customer and the carrier both have responsibilities to ensure waste is handled correctly. The customer should not leave waste unattended for collection unless the arrangement has been agreed. If we are instructed to dispose of waste, we may use licensed facilities, authorised recycling routes, or other lawful disposal methods. Any fly-tipping, illegal dumping, or incorrect disposal caused by inaccurate instructions or unlawful behaviour by the customer will remain the customer’s responsibility, and we reserve the right to recover costs or report the matter to the appropriate authority where required.

Claims, Complaints and Property Left Behind

If items are damaged or lost while in our care, the customer must notify us as soon as reasonably possible and in any event within a reasonable time after delivery. Claims should include a description of the item, the nature of the alleged damage, photographs where available, and any supporting evidence of value. We may require the customer to allow inspection of the item and to provide evidence that the item was properly packed and suitable for transport. Claims made long after completion may be more difficult to assess fairly.

We are not responsible for items left in vehicles, premises, or storage areas after completion of the service unless we have expressly agreed to retain custody of them. Any property found after a job has been completed will be handled reasonably and may be returned subject to collection arrangements and any reasonable costs incurred. If items are not claimed within a reasonable period, they may be disposed of or donated in accordance with lawful procedures, where permitted.

The customer should raise any concerns about service quality promptly so that they can be investigated. We aim to resolve disputes fairly and proportionately. Nothing in this section affects any mandatory rights available to consumers under applicable legislation.

Governing Law

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

By booking Man And Van Tottenhamhale, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. These terms are intended to support a fair, transparent, and lawful moving service for all parties. If any part of the agreement needs clarification, the customer should seek explanation before the booking is confirmed.